There are two types of communication used in an organization: formal and informal. Informal communication is commonly linked with interpersonal. This type of communication is not used by major business organization because it was seen as a latent obstruction to a successful organization performance. Most of the businesses are using the informal type of communication because it has proven to be more effective in the day today activities. Different organizations use different levels in communication such as top-down approach/downward communication. This is the level used by major organization to be in touch to the lower level. It is usually used to stipulate the policies and to define the employee’s scope of work and responsibilities. For a business of flow in an effective manner, good communication must be adhered to (Mills, 2009).
Helps in avoiding misinterpretation
An organization manager must ensure his/her communication skills are perfect especially while introducing something new in an organization. As a manager it is important to shun from misunderstanding that might lead to misinterpretations. It is very essential for a manager to ensure the following while briefing; Check people understanding and try as much as possible to answer all questions raised in the course of the speech (Pitts, 2008).
Better means of solving problems
When someone makes a wrong statement in an organization, it is very easy to correct such statement through communicating the problems. Some people may try to find solution that may fail. An effective way of tackling problems in an organization is by asking questions and clarification thereby given.
Information of confidence can be obtained simply through communication. The information can be used by the manager in making vital decisions in an organization.Decision made by the managers together with the employees will determine the continuity of the business or not (Grunig, 2002).
Strengthening of teamwork
This is the most important aspect of communication in an organization. For instance, if there are certain changes that need to be addressed to the members. One important approach is to inform them and leave at that. Another approach is to communicate to them and listen to there views and opinion. Different organizations have different way of communicating to staffs (McNamara, 2004).Qn. 2
Group think is one of the limitations faced by the organization. It is act of making decisions by a faction, especially when portrayed by an unquestioning acceptance. Group think occurs when a group of people feel superior, optimistic and untouchable in an organization. There are three general problems that are associated with group think.
Limitations of Group Think
Overestimation of faction supremacy and morality
Overestimation of faction’s ability and position gives members assurance to rule out any doubts. However, overestimation of a certain group may lead to problems within the organization. Some member may opt to quite such organizations for fear of loosing their employment especially if the group has indulged in a risky business or illegal in that matter (Cohan, 2002).
This occurs where a group of people are not concerned with the negative aspect they are about to take. It is important for the thinkers to be open minded, i.e. establish the consequences of there behavior. But where a group only sees the positive part but not the negative aspect, this might directly cause the business to close down
Pressure across uniformity
Different people have different reasoning and thinking capacity. This reasoning varies from one person to another. Decision made by an individual may be rejected by some member within the organization thus create a conflict among them.
Cohan, J. A. (2002). “I didn’t know” and “I was only doing my job”: Has corporate governance careened out of control? A case study of Enron’s information myopia. Journal of Business Ethics; Dordrecht.
Grunig, L. A. (2002). Excellent public relations and effective organizations. London: Routledge.
McNamara, C. (2004). Group Performance Management. Web.
Mills, N. P. (2009). Interpersonal Issues in Management. Web.
Pitts, G. (2008). Governance is at the heart of this market mess. New York: The Globe and Mail.